Customer Service

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

Payment Method

Currently we only accept Payoneer Account transfer. When online order being placed in this website, we will send the payment link with an extra 20% discount to your email address.

Terms and Conditions

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• By placing an order at YSKEYS you (Customer) understand and agree to be bound by the terms and conditions listed below.
• We may use the information to improve our products and services.
• YSKEYS reserves the right to make changes to this site and these terms and conditions at any time, without prior notice.

Delivery

You will receive an email with the activation key code and download links if needed within 6 hours after the order has been placed.

Software

By placing an order with us, You indicate that you have read and understand our terms. You also indicate that you understand and accept any limitations of the particular product type(s) you are purchasing. Please note that we sell only downloadable copied of software, it means that we does not ship boxed versions of software and paper documentation. Also please note that you will not be able to get a support from manufacturer and register your product online, because you're buying OEM software. You will be able to download software from special download area which will be created after a successful order. Software products comes as ZIP archives (you will have to extract it first using any archiver, i.e. 7-zip) or as ISO image files (in this case you will have to burn downloaded ISO image file to DVD disk or mount it to virtual drive. You will get step-by-step instructions in your customer area). You reserve the right to exchange the software (no more than 2 times) provided that you have already asked for help and the problem with the purchase has not been solved by the Support team.

Technical Support

• YSKEYS does offer technical support to the customers.
• We will gladly help you with the following processes: downloading, installation, activation.
• Please browse through the FAQ section for an answer before writing to our Support team.
• If you cannot find an answer in the FAQ, please send us an email(which contains only Your problem) with the type of question (preferable method).

Security

• This website takes every precaution to protect our users' information.
• When users submit sensitive information via the website, your information is protected both online and off-line.
• When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected.