Customer Service

Shipping & Delivery
Your activation key and download instructions will be sent directly to the email address associated with your purchase within 24 hours after payment is confirmed. Deliveries are generally completed within 5 - 60 minutes, but may take longer depending on the time of purchase.
Privacy & Security

The Information We Collect.

During registration, ordering or when contacting the Yskeys.com, personal information such as your name and email address can be requested. It is your wish as to whether or not you provide this information. Should you choose not to, Yskeys.com will not be in a position to provide you with products, services or the requested information. No bank details are ever recorded by Yskeys.com

Technical data.

When you access our website, technical data is stored in the server’s log files, i.e. your I.P. address, the URL, the date and time, as well as your browser version and operating system. In addition, cookies are sometimes sent to your hard drive. Cookies are small text files stored temporarily on your hard drive and may contain information about your visit to our website. They facilitate navigation and allow you to customise the display of the site for further ease of use.
The data collected is of a technical nature and never recorded; only anonymous statistics are collected.

Navigational statistics.

To improve the usability of our website, we collect navigational data for statistical purposes. We use it for the services of Google Analytics. From this data, usage patterns are created and pseudonyms are assigned to them. Data is collected and recorded under a pseudonym only. The data is not used to personally identify the visitor to this website or to establish a connection with the personal information of the holder of the pseudonym. This ensures that no connection to the data protocol mentioned above or those of the user profile can be established.

Returns & Replacements

Please note, that all digital codes (keys) are unique items that can only be used once, that is why they are NOT a subject of a refund or return. If you wish to cancel your order before your order has been sent, please contact us immediately and we will refund you in full without delay. We guarantee that all our keys are 100% valid. However, if you happen to have any difficulties while activating them, please contact us and together we will solve your problems as soon as possible. We can take back the item you bought from us solely when it is still not redeemed and if are able to resell it. We can give you your money back only after we receive a confirmation from another customer.

Payment
  • Payment is due from the moment an Order is accepted.
  • Payment may be made as set out on the payment page of the Service, by credit card, debit card or any other such method as Yskeys.com may introduce in its sole discretion.
  • Prices are quoted in UK Pounds, Euros, US Dollars, depending on your geographical location. You must pay in the currency in which the price is quoted.

If you do not hold an account in the relevant currency you should pay by debit or credit card (or any other method that Yskeys.com may introduce from time to time) and your card company should exchange the amount charged to the currency of your country at the current rate.

– Credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet. Please refer to the Service privacy policy regarding use of your data (including credit card data).

– Your credit card company may also do security checks to confirm it is you making the Order.